Approach

Engagement is structured as a step-by-step process aligned with key phases of a project:

• Build Awareness & Understanding
  Share clear, accessible information so people understand the project, what decisions are being made, and how they can participate. 
• Listen & Learn
  Gather input on community needs, priorities, and experiences through surveys, events, and targeted outreach. 
• Explore Options & Tradeoffs
  Use engagement to test potential directions, understand preferences, and identify areas of alignment and concern. 
• Refine & Confirm
  Share draft recommendations and ask, “Did we get it right?” before finalizing decisions.

Engagement is structured to provide clear, usable information at key decision points. Input is synthesized into themes, areas of alignment, and tradeoffs so decision-makers can:

• Understand community priorities 
• Identify key issues early 
• Evaluate options with greater clarity 
• Make informed, transparent decisions

This work is grounded in the International Association for Public Participation (IAP2) framework, which provides a structured approach to defining how and when the public is engaged.

Using this framework helps ensure engagement is intentional, transparent, and aligned with the needs of each phase of a project.